client comments

"We engaged the services of Buckhiester Management to assist in a comprehensive RFP process to select an integrated solution for our reservations environment. The solution had to be cost effective, operationally efficient and address the distribution needs of each major technology component, including our proprietary website. Buckhiester recommended a collaborative effort, drawing on the competencies of specialists in both revenue management and information technology - this provided an integrated approach to a complex decision. By placing our decisions in a revenue management context, we were able to ensure that the needs of sales, marketing (including our popular guest loyalty program), and operations were evenly balanced against available and affordable solutions. Buckhiester Management's expertise, professionalism and collaborative approach not only facilitated the right technology decision, but also maximized the information return for consulting dollars spent. I would not hesitate to recommend Buckhiester and will engage their services again should the need arise."

Chip Conley
Founder & CEO
Joie de Vivre Hotels

"Buckhiester Management was retained to assist our resort at Snowshoe Mountain. They helped us achieve significant and immediate growth in RevPAR through both an insightful assessment of policies and practices, and a call center evaluation and training program. Bonnie worked harder and delivered more value for her fee than any consultant I've ever engaged."

Steve Rice
Senior Vice President
Eastern Resorts
Intrawest

"Every hotel's core objective is to focus on revenue maximization. The Buckhiester Management Group delivers effective solutions to maximize revenue to meet and also exceed expectations. When it comes to maximizing revenue potential in a hotel operation there is only one group that I would call upon to deliver the solutions today to our very complex business. That is the Buckhiester Management Group. The Buckhiester team knows how to create the most profitable strategy to maximize revenue generated. Competitors' rates and pricing strategy are the most difficult pieces of competitive intelligence for a hotel to obtain. It is your "life line" to success. It has to be done properly and with a clear plan. This is one group that "really gets it" in the crowd of others offering the same service."

Steve Halliday
General Manager Pan Pacific Vancouver &
Executive Vice President Operations North America - Pan Pacific Hotel Group

"I engaged the services of Buckhiester Management on three separate occasions with tremendous success. While General Manager of The Island Hotel Newport Beach, Buckhiester was retained to lead our Revenue Management effort during a complex transition from brand to independent. As Asset Manager of the famed Cap Juluca resort in Anguilla, we hired Buckhiester on two occasions. In both instances the advice, insights and recommendations proved to be the turning point both strategically and tactically for our Revenue Management effort. We are now enjoying performance results that not only exceed the competition but defy the economic downturn."

Hans Maissen
Asset Manager - Cap Juluca, Anguilla

"Bonnie Buckhiester was able to present the most difficult aspect of tourism marketing, Effective Pricing, in both a non-confrontational and professional manner. By focusing on psychology and strategic pricing rather than tactical, she was able to mitigate the need to compete only on price. Bonnie's ability to demonstrate how to deal with price wars as well as provide a number of innovative pricing strategies was very much appreciated by our travel industry attendees. Her sessions were one of the most attended speaker series that Travel Alberta presented in 2009."

Rod Proudfoot
General Manager
Travel Alberta Regional