our credentials

BML was founded in 1995 with a singular focus on hotel revenue management and yield management

It is represented by professionals with over 200 years of combined experience in travel, tourism and hospitality including senior management positions (Radisson General Manager, Westin General Manager, Senior Vice President, Operations and Vice President, Food & Beverage for a REIT)

Experienced in providing comprehensive revenue management evaluation, training and development for over 250 hotels (branded, independent, large, small, city-center, airport, suburban, resort, managed, owned, and strata titled)

Diverse product knowledge - hands-on experience with perishable inventories (hotel rooms, airline seats, cruise cabins, rental cars, bus seats, rail seats/compartments, and tour packages)

Team of highly qualified professionals with specialties in global distribution systems, central reservation systems, strategic pricing/positioning, forecasting methodologies and advanced yield tactic application

Extensive knowledge of commercial computer systems applicable to property management, yield management, central reservations, global distribution and sales/catering, as well as related connectivity issues

More than 25 years experience in the food & beverage, tourism and hospitality industry

Senior management positions include Corporate Director of Food & Beverage for a REIT/management company portfolio of 39 hotels, Executive Assistant Manager for two large hotels, Director of F&B for the opening of Canada’s premier Chateau property

Co-inventor of a program designed to increase the effectiveness of meetings by managing food and beverage intake, environmental conditions, and spacing of activities throughout a multi-day conference function

Many years of specialist experience in Menu-Engineering, including the development of a strategic Menu-Engineering process

Very strong background in automated F&B systems and corresponding yield tactics/revenue management initiatives

Degree in Hotel Management from the Hotel Management School, Heidelberg

Lecturer at Hotel Management School, Hamburg

Guest Speaker for General Managers, F&B Managers, Catering Directors and Executive Chef Conferences

More than 15 years experience in travel, tourism and hospitality

Management positions include Director of Revenue Management, Revenue Manager and Assistant Front Office Manager with Fairmont Hotels & Resorts

More than 10 years experience in the field of revenue management – working in both US and Canadian markets at luxury resort and city center properties

Considerable experience implementing team oriented revenue management programs as well as coaching and developing Revenue Managers in chain and transitioning property environments

Bachelor of Commerce Degree (B.Comm with Honors) from the University of Guelph - Hotel and Food Administration program

Certification in Internet Marketing from the University of British Columbia

Workshop facilitator and coach with Buckhiester Management

Member of Hotel Sales and Marketing Association International

Originally a freelance writer and editor - contributing freelance pieces to The Globe and Mail, CTV and WoodLINKS Canada

Senior management positions including Managing Editor for the stock publication Stockreview Canada and Vice President & Creative Director for Kidzworld Media

Kidzworld Media is an online community for youths 8 to 18 and online marketing channel for products targeting the demographic. Melissa’s content and marketing strategies are responsible for positioning Kidzworld amongst the top 25 entertainment sites in the world

Traditional and online marketing consultant since 2003 - Melissa’s combined experience as a content/site developer and organic e-marketer gives her a unique view of the online landscape

Melissa’s web site audits provide Buckhiester Management clients with an understanding of intellectual architecture, navigation, functionality & search engine optimization

Vice chair of the Vancouver Alliance for the Arts Marketing Council

More than 10 years experience providing analytical, financial and systems expertise to the tourism, hospitality, telecommunication and non-profit sectors

Bachelor Degree in Economics (B.A.) from Simon Fraser University with a focus on quantitative methods. Additional training in statistical programming, data mining and systems implementations

Experience has centered on the development and application of revenue management techniques, forecasting methods, optimization strategies, financial models and statistical analyses

Extensive experience using analytical tools such as SAS, SPSS and Excel has helped organizations extract meaningful information from their data

Involved in a number of systems implementations - extensive knowledge of databases and querying languages

Over 30 years experience in the travel industry: resort hotels, tour operations & airlines

Founding member of several Wholesale Tour Operations

Senior management positions including Director of Regulatory Affairs, aviation; Director of Operations for several major tour operations and Director of Operation for a major travel software company

Strong background in automated reservation system and organizational programs

Creator of innovative automated booking system for major retail travel outlet

Coordinator, finances & travel for international research team, University of Toronto

Business/Accounting certification

Diploma in Digital Design and Web creation.

More than 18 years experience in technical communication, software development, technical support and small business IT consulting

Ten years experience as the Business and Operations Manager for a small engineering software company

Website designer and developer for a number of small businesses

Award of Achievement in Information Design and Technical Communication from the University of British Columbia