our story

With over 30 years experience in the hospitality industry, Bonnie Buckhiester realized that incremental revenue growth was the key to overcoming high fixed costs, low variable costs and the volatile demand cycles of the hotel business. Although revenue management had been utilized effectively for years in the other areas of the travel sector, the hotel industry as a whole had not yet fully embraced the discipline. With her desire to help hoteliers understand the benefits of focusing on revenue generation rather than cost containment as an effective way to grow their business, Buckhiester opened her company in 1995.

Buckhiester Management set out on a mission to place revenue management within a context that hotel managers could easily adapt into their everyday management practices. Making yield management easier to understand and evolving a practical, systematic methodology created a number of "believers" out of previously skeptical senior management. As hotel professionals embraced the practice, they frequently asked if Buckhiester Management had any tools to make the process more efficient. It was out of this need that REVolution® was born.

Today our company is pleased to offer the services of a highly qualified team of yield management experts. REVolution® is now a comprehensive system of over 40 decision support tools and can be supplemented with numerous interactive workshops, customized curriculums, coaching sessions, and our unique support service ARM™ (Ask a Revenue Manager). We are pleased to have offered our expertise to over 250 hotels throughout North America. Our continued company mission is to offer unparalleled service to hotels while establishing revenue management as a core competency within the industry.

Located in Seattle, Washington DC and Vancouver, Buckhiester Management enables companies to predict real-time customer demand and maximize revenues by combining industry expertise with REVolution®, an effective, affordable combination of easy-to-use revenue management tools, training, and process. The company’s proven approach builds self-sufficient yield management teams, provides practical resources, and ensures a 90-day Return On Investment.