tapping the potential of
front desk up-sell opportunities

This workshop enhances strategic selling skills, transforms the process from a “hard sell” to a service offering and ultimately increases revenues from arriving guests and walk-in inquiries turning the property’s Front Desk revenue management skills into a competitive advantage. It is designed to place skill development in the context of sound yield management principles.

topics include

An overview of revenue management basics
Setting walk-in and up-sell revenue goals
Techniques for selling to four key communication styles
Six steps to successful selling
Checking out the competition
Developing scripts
Measuring success

session length

1-day interactive workshop